Janice Lua has a MSc (UK) in Technology Management and a MBA (Australia) in Entrepreneurial Management. She has more than 10 years of experience in the private sector (MNC and SME, manufac-turing and service), more than 10 years in the public sector including 4 years of experience with the people sector. Her experience covers a range of functions from computer programming, systems analysis / design, quality management, project management, business process re-engineering, systems / process improvements, quality service management, organisational diagnosis and change management. Besides conducting team building, creativity & innovation and corporate planning workshops, she has facilitated local, regional and international meetings using methods such as The World Café (TWC), Open Space Technology (OST) and Future Search (FS). She is a Senior National Business Excellence Assessor (Green Jacketer), ISO9000 Auditor, Business Continuity Certified Planner, Certified Management Consultant, Certified Behavioural Consultant for DISC, 7-Habits Facilitator, Certified Strength Deployment Inventory^® Facilitator, PMI certified Project Management Professional, IAF Certified Professional Facilitator and INIFAC Certified Master Facilitator. She is the co-founder of Facilitators Network Singapore and co-author of SPOT on Facilitation.