The discipline of facilities management is often depicted as a support service or technical function, and remains a largely unrecognised profession. Blamed for incurring high maintenance costs or constraining an organisation’s performance with a lack of facilities services, the facilities management is beset with a poor self-image. Yet, effective and efficient facilities management can contribute to an organisation’s vision of productivity, good repute, and risk management, and play a major role in attracting and retaining talent.
What knowledge and skills do you need to be a strategic resource to your company? How do you enable a safe, secure, comfortable, and productive workplace? How do you add value in a way that matters to your organisation?
This book answers all these questions and more. This book is intended for easy reading, especially for busy facilities practitioners, to share practical strategies and solutions that facilities management can use to be a business advantage to organisations. It gives you a blueprint to integrate your own value-based facilities management, and become your organisation’s valued resource in achieving their bottom line.
Steven Ee has written a very readable, interesting, and important facilities management book that provides thoughtful insights into the role of the facilities professional and how his or her success must be based on knowledge and experience of the business, leadership, stakeholders, resources, as well as on the understanding of key performance indicators, and meeting these requirements. Allowing business management to focus on core business activities provides a key service that facilities management must recognise, and this book provides a detailed guide for its success.
Edmond P. Rondaeu
AIA, CFM, IFMA Fellow
Poor facilities management is a financial drain on an organisation, constraining its performance and generating a real risk of harm to its people, assets, and continuation. By contrast, great facilities management can contribute to an organisation’s strategic goals in efficiency, reputation, and in the battle to attract and motivate talent. This book explains how to make that happen. If every facilities manager understands the value that best-practice facilities management can bring to the organisations they serve, and then structures their strategies and operations towards both delivering and demonstrating that value, then employers will learn to see it too.
Managing Director, The FM Guru Consultancy